About the role
Permanent advisory role for public-sector IT sourcing: ITIL-grounded service design, operating-model change and externalisation of IT services.
Key responsibilities
- Advise public administration on IT services, operating-model change and externalisation
- Design and document IT services, processes and service levels
- Support tender preparation with functional requirements and evaluation criteria
- Work alongside the project manager and negotiation expert through award
- Transfer knowledge to client teams
AI handles · You own
AI handles
Process modelling · Requirement and criteria drafts · Vendor benchmarking research · Documentation
You own
Service design decisions · Client relationship · Quality of advice · Sign-off
Your profile
- 10+ years as a functional IT-systems consultant
- 5+ years in functional IT consulting, IT operations or IT service management in the public sector
- Operating-model change with an external service provider; externalisation of IT services
- German C1 or better
Qualifications
- Degree in computer science, business informatics or comparable
- ITIL certification (Managing Professional / Strategic Leader scores highest)
- Current PM certification (SCRUM, PMP, PRINCE2, IPMA or SAFe) an advantage
- Public-sector reference projects