About the role
Permanent role between development and support: you take incidents apart, fix what can be fixed, and improve the structures that keep producing them.
Key responsibilities
- Handle incidents and drive communication procedures in crisis situations
- Work within and improve support structures and escalation paths
- Analyse existing structures, provide optimisation options and support their implementation
- Take on technical tasks alongside the development teams
- Document root causes and preventive measures
AI handles · You own
AI handles
Log and trace analysis · Root-cause hypotheses · Post-incident report drafts · Runbook updates
You own
Incident calls · Prioritisation · Communication in a crisis · Follow-through on fixes
Your profile
- Working knowledge of current development languages - 5+ years
- Incident handling, crisis communication and support structures - 2+ years
- Structural analysis and optimisation of support and delivery processes
- Willingness to take on hands-on technical tasks
- German C1 or better
Qualifications
- Degree in computer science or equivalent practical experience
- Calm under production pressure
- Public-sector or large-platform references welcome